Coverage across Orkney, Shetland and the Western Isles
Our coverage of Orkney, Shetland and the Western Isles is not tied to a depot or a showroom. Engineers who carry out automatic door repairs for us travel to each site, so a farm shop down a country lane goes through the same process as a city-centre office. Every job is priced in writing before work starts, and the town list below currently numbers 4.
Towns listed in Orkney, Shetland and the Western Isles: Stornoway, Kirkwall, Lerwick, Stromness.
What to think about for automatic door repairs in Orkney, Shetland and the Western Isles
- Glass damage needs prompt action to keep people safe. Switch the door off, keep people back from the broken leaf and tape or board the glass if that can be done safely.
- Leisure centres, schools and public buildings in Orkney, Shetland and the Western Isles may need a contractor induction or permit before work starts. Send any site rules with your booking so the visit can go ahead first time.
- Shopping parades and business parks in Orkney, Shetland and the Western Isles can have restricted parking or loading. Tell us where an engineer can park and unload tools when you book the visit.
- A door with battery backup may show a fault, or fail to open in a power cut, when its battery is worn out. Batteries are a routine replacement part rather than a major repair.
- Older shopfronts in Orkney, Shetland and the Western Isles may have automatic doors with discontinued drive units. Ask whether parts are still available before agreeing to a large repair, as a new operator may be better value.
Automatic door repairs in Orkney, Shetland and the Western Isles: guide prices
The visit price is agreed in writing before an engineer attends; parts and any further work are quoted before they are done. For island addresses, travel is included in the agreed visit price. Guide price: from £95 ex VAT (£114 inc VAT).
| Item | Guide price | Notes |
|---|---|---|
| Repair visit including the first hour, standard hours | £95 – £195 | ex VAT; homes £114 – £234 inc VAT |
| Repair visit, evenings and weekends | £195 – £300 | ex VAT; homes £234 – £360 inc VAT |
| Additional labour | £65 – £95 | per hour, ex VAT; homes £78 – £114 inc VAT |
| Sensor replacement | £195 – £495 | fitted, ex VAT; homes £234 – £594 inc VAT |
| Drive belt replacement | £145 – £345 | fitted, ex VAT; homes £174 – £414 inc VAT |
| Rollers, carriage wheels or floor guides | £195 – £495 | fitted, ex VAT; homes £234 – £594 inc VAT |
| Door off track or realignment | £125 – £345 | ex VAT; homes £150 – £414 inc VAT |
| Controller (control board) replacement | £395 – £895 | fitted, ex VAT; homes £474 – £1,074 inc VAT |
| Motor or gearbox replacement | £695 – £1,395 | fitted, ex VAT; homes £834 – £1,674 inc VAT |
The visit price is agreed in writing before an engineer attends. Parts and further work are quoted before they are done. Prices for faulty parts depend on the make and model of the door.
Standards and rules in Scotland
Workplace law (the Workplace (Health, Safety and Welfare) Regulations 1992) expects powered doors to have suitable and effective features to stop them trapping anyone and, where needed for safety, to open by hand unless they open automatically if the power fails. Doors at work must also be kept in efficient working order under a suitable system of maintenance. HSE guidance on those regulations says the frequency of maintenance depends on the equipment and the manufacturer’s information.
No law sets a fixed service interval. We recommend that a trained engineer checks the safety functions at least once a year, with service intervals set by the manufacturer’s instructions and how heavily the door is used, and that someone on site carries out simple regular checks and keeps a record.
BS EN 16005 is the current standard for the safety in use of powered pedestrian doors, and BS 7036-0:2014 is the British code of practice for risk assessment and risk reduction used alongside it. Standards are not law in themselves, but they are the recognised benchmark for showing an automatic door is safe to use, and we set up, test and document doors with reference to them. Standards are not retrospective, so an older door does not become unlawful when a standard is updated; a site-specific risk assessment shows whether any upgrades are sensible.
How it works
- Report the fault or service. Let us know whether the door has failed, is behaving oddly or is simply due a service or safety inspection. A short video of the problem helps the engineer prepare for the visit.
- Agree the price first. Before anyone travels to Orkney, Shetland and the Western Isles, the visit price is set out in writing. It is based on the door type, the work requested and the location, so you know the cost in advance.
- Diagnose, repair, test. On site, the engineer finds the cause and puts it right where the parts are to hand, or completes the planned service. Sensors, safety functions and emergency behaviour are checked before the door returns to use.
- Paperwork and next steps. A written record of the visit is left with you or sent afterwards. If parts must be ordered or more work is advisable, it is quoted separately and only goes ahead once you accept.
Managing doors across several sites in and around Orkney, Shetland and the Western Isles? Send us the list of faults and we will price each visit in writing before booking engineers.
Automatic door repairs in Orkney, Shetland and the Western Isles: questions
Is it safe to keep using a faulty automatic door in Orkney, Shetland and the Western Isles?
It depends on the fault. A slow or noisy door may be safe to use until the visit, but a door that strikes people, closes unexpectedly or has damaged glass should be switched off and kept clear. If you are unsure, switch it off and use another entrance until an engineer has checked it.
Can you give me a price for automatic door repairs in Orkney, Shetland and the Western Isles?
Our guide starts from £95 excluding VAT (visit including the first hour), the same guide price we use across the UK. For homes that is from £114 including VAT. We agree the visit price in writing before an engineer attends in Orkney, Shetland and the Western Isles, and quote any parts or further work before doing them. The price guide lists typical repair and service costs.
How soon can an engineer get to my door in Orkney, Shetland and the Western Isles?
That depends on engineer availability around Orkney, Shetland and the Western Isles when you contact us, so we do not promise a time. Tell us whether the door is stuck open, stuck shut or unsafe, and we will tell you the earliest visit we can offer. Meanwhile, set the door to a safe mode and keep people away from the leaves.
Do you repair automatic doors in Orkney, Shetland and the Western Isles?
Yes. We take the booking, agree the price and manage the job, and the visit in Orkney, Shetland and the Western Isles is made by a specialist automatic door engineer working under our management. The engineers we send work on sliding, swing, folding and revolving doors from most makers, including doors we did not install. The visit price is confirmed with you in writing before the engineer is booked.
Do you offer service contracts in Orkney, Shetland and the Western Isles?
Yes. A service contract sets out how many visits a year each door receives, what each visit includes and the price, all agreed in writing before you sign. Contracts suit sites with several doors or busy entrances, because visits are planned ahead and the records stay in one place. Contract length and notice terms are shown in the agreement.
What happens during a visit in Orkney, Shetland and the Western Isles?
The engineer checks how the door is operating, diagnoses the fault or carries out the service, and tests the safety sensors and other functions before leaving. On a service visit that includes cleaning, adjustment and lubrication where needed. Anything that cannot be put right on the visit, or that needs parts, is explained and quoted before further work goes ahead.
Do businesses in Orkney, Shetland and the Western Isles have to fit automatic doors?
No law requires automatic doors everywhere. Under the Equality Act 2010 service providers and employers must make reasonable adjustments for disabled people, and Scottish guidance says powered doors improve accessibility at entrances. An automatic door is often the practical answer.