Who we are
Personal information collected through this website is controlled by S&K Group Holdings Ltd (company number 16703925), Unit 1 Hembs Crescent, Great Barr, Birmingham B43 5DG. S&K Group Holdings Ltd is the data controller for personal information collected through this website, including enquiry forms, the guide price tool, live chat and analytics.
Automatic Door Installers is a trading name of S&K Property Investments and Improvement Ltd (company number 16932889), a company in the same group, at the same address. S&K Property Investments and Improvement Ltd handles enquiries on behalf of S&K Group Holdings Ltd and is the data controller for quotes, contracts and job records once you ask for a survey, quote or visit.
To contact us about your personal information, email info@automaticdoor-installers.co.uk or write to the address above.
What we collect
- Enquiry and quote forms: the service you need, the postcode of the door, your name, phone number, email address, organisation (optional), your message (optional) and, from the guide price tool, the door type, size, options and guide range you chose. We also record the page you sent it from.
- Live chat (Tawk.to): what you type into the chat, and any name, email or phone number you give. Chat only loads if you accept optional cookies or press the Live chat button.
- Phone, email and WhatsApp: what you tell us and your contact details. If you message us on WhatsApp, WhatsApp (Meta) also processes that message under its own terms.
- Analytics (Google Analytics 4): pages visited, approximate location, device and browser information and how you arrived. Only if you accept optional cookies.
- Job records: survey notes, drawings, photographs of the doorway and door, quotes, contracts, invoices, safety test and service records.
- Website hosting logs: our host (Netlify) records technical information such as IP address and browser type to deliver and protect the website.
Why we use it and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Replying to your enquiry, arranging a survey or visit, preparing a quote | Steps at your request before entering a contract; legitimate interests for business enquiries |
| Carrying out installation, repair, servicing and inspection work, invoicing and aftercare | Performance of a contract |
| Keeping safety test, service and inspection records | Legitimate interests (keeping a record that the door was maintained safely, which helps you meet your own legal duties) |
| Analytics | Consent (optional cookies), which you can withdraw at any time |
| Live chat | Consent (optional cookies or pressing Live chat) and steps at your request |
| Keeping accounts and tax records | Legal obligation |
| Defending legal claims | Legitimate interests |
Sending a form confirms you have read this notice; it is not the lawful basis for using your information.
Who we share it with
- Engineers carrying out your work: specialist automatic door engineers working under our management receive the details they need to survey, install, repair, service or inspect your door. They act on our instructions.
- Group companies: S&K Group Holdings Ltd and S&K Property Investments and Improvement Ltd share enquiry and job information as described above.
- Service providers: Web3Forms (form delivery), Tawk.to (live chat), Google (analytics, only with consent), Netlify (hosting), our email and telephone providers, and our accountants and professional advisers.
- Where required by law: for example to HM Revenue and Customs, the courts or regulators.
We do not sell your information, and we do not pass enquiries to other companies to sell to.
Some service providers store data outside the UK. Where they do, we rely on UK adequacy regulations or the UK International Data Transfer Agreement or Addendum, or equivalent safeguards.
How long we keep it
- Enquiries that do not go ahead: up to 24 months from your last contact, then deleted.
- Quotes, contracts, invoices and job records: 6 years after the end of the job (longer if a claim is ongoing).
- Safety test, service and inspection records: for the life of the door or our service relationship, plus 6 years.
- Live chat transcripts: up to 24 months.
- Analytics data: 14 months in Google Analytics.
Your rights
You can ask for a copy of your personal information, ask us to correct it, delete it or restrict how we use it, object to our use of it, and ask for it to be transferred. Where we rely on consent you can withdraw it at any time, for cookies through the Cookie settings link in the footer. Some rights have exceptions, for example where we must keep records by law.
If you are unhappy with how we have used your information, please tell us first. You can also complain to the Information Commissioner’s Office (ico.org.uk, 0303 123 1113).
Security
The website uses HTTPS throughout. Access to enquiry and job information is limited to the people who need it, and service providers are chosen for their security.
Changes
We will update this notice when we add a new tool or change how we use information, and show the date at the top.